Jack Diapers wants you to be completely satisfied with your purchase. If you are not satisfied with a product, we’re here to help. Please read our return policy carefully to understand your options and the steps to return an item.

1. Eligibility for Returns

• Timeframe: You have [30] days from the date of purchase to initiate a return.
• Condition: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. The item must also be in the original packaging.
• Receipt/Proof of Purchase: A receipt or proof of purchase is required to process a return.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Products that have been opened or used
• Items purchased on sale or clearance
• Gift cards
• Custom or personalized products

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Your Email Address] with your order number and details about the product you would like to return.

2. Receive Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how and where to send your package.

3. Ship the Item: Pack the item securely and include your receipt or proof of purchase along with the RMA number. You will be responsible for the shipping costs associated with the return unless the return is due to our error (e.g., wrong item shipped, defective product).

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund:

• Approved Returns: If your return is approved, we will initiate a refund to your original method of payment. The credit will appear on your account within a certain amount of days, depending on your card issuer’s policies.

• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Your Email Address].

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check Your Bank Account: First, check your bank account.
• Contact Your Credit Card Company: It may take some time before your refund is officially posted.
• Contact Your Bank: There is often some processing time before a refund is posted.
• Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address].

7. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [Your Email Address] so we can resolve the issue promptly.